Blue Moon Internet Corp takes an active role in reducing the amount of SPAM directed at its customers. Sometimes mail filters can block wanted email or server routing problems can cause mail to be undeliverable. We can fix any deliveray problem which is related to our network, but it is absolutely essential that you help us by providing as much information as possible as to why the email could not be delivered.

Because of the rash of PDF SPAM we are now blocking all email that has only a PDF filename in the Subject: field of the email, ie: "Subject: Meagan_RECORD_9684351_539874.pdf" To get around this, simply add another word into the email Subject or remove the PDF filename from it and you need not report it here.

If the returned email cited a SMTP or other server "timeout" or stated that a connection could not be established, please forward the undeliverable mail notification you received to our off-site contact address, , as that is the only way we will be able to determine the necessary server routing information, which is included in the hidden header portion of all email.

If you directly send email from a dialup or dynamically assigned IP address rather than using your ISP's email server as a relay it is likely that your mail was rejected for that reason. Try sending the email with your ISP's SMTP mail server as the mail relay if you saw (cdre) as the failure code in the returned mail message.

Under no circumstances will we accept incoming email from unsecured email relays. If a spammer can send us email through your mail server then we can't let your mail server send any mail to ours. This includes servers running insecure web form mailers.

A note to "Opt-In" marketers and listmail providers:

We accept incoming email for promotions, marketing, announcements and the like on an "opt-in" basis. That is, you notify _us_ that you wish to be allowed to send email to our network. We will not accept any type of unsolicicited email which markets, promotes or in any way advertises anything regardless of whether it is opt-in, opt-out, removelisted or otherwise "protected."

While we wish our customers to be able to receive all the E-Mail which they WANT to receive, this does NOT include "Targetted" or "Relevant" unsolicited commercial E-Mail or E-Mail from sources which have purchased or obtained E-Mail Address Lists from any third-party, marketing company or Bulk E-Mail distributor. Under no circumstances will we reply via E-Mail to parties which we believe, after appropriate investigation, engage in or are a party to unsolicited bulk advertising. Unless you can categorically prove that one of our customers specifically submitted their E-Mail address to your organization, we won't believe it unless the customer tells us they did or we see timestamped email server logs with their email address or web server logs with their IP address contained in them.

If you provide listmail services to spammers as well as legitimate email lists, well, we just don't want any mail at all from your network and we don't care who sent it.

If you are a bulk hosting provider who sells any sort of services to spammers then we don't want mail from you or anyone on your network either.